Customer Feedback
You can reach us at service@mycomicshop.com
View by feedback type: All Feedback, Buyers, Sellers, Our Service, Selection
Our Service
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I was extremely impressed and very satisfied about my recent experience selling about 50 1940's era comic books through your company. The amount offered, the service, and the detailed explanation of how the condition of my comics were evaluated exceeded my expectations. I live in a rural area, where even finding a nearby comic shop is difficult. I was uncertain about mailing valuable comics to be evaluated, but the next time I am interested in selling some comics, I will go to Lone Star Comics first.
— Michael C., Worcestor, NY
Buddy, Lone Star's superior customer service, promptness and fairness epitomize the very thing which are missing in our world. I was apprehensive to ship my comics to you at first, but now after completing my first sale, I will be shipping more stuff your way. Your offer was about 15% below what I thought I may get (I was a bit off in my grading), but was 3 times more than the locals were offering. I live in Iowa, I shipped my comics late in the afternoon on Tuesday, and I will have your check in hand Saturday morning. I dare anyone to find a quicker turnaround than that. The ease of your system has made me want to deal with your company for years to come. Thank you. I hope someone enjoys my Tales of Suspense #1, and have a great day.
— Chris C., Tiffin, IA
Just received my latest offer for a trade/sale transaction. It was a very good offer, thanks again! I just realized I've been selling/trading with Lone Star Comics for about 18 months (How time flies when you're having fun!). The reasons that keep me coming back are good offers, courtesy and your professional way of transacting business. An option that you have which is very appealing to me is part % cash / part % trade. I not only get cash for what I send in, but also receive trade credit that goes into my account that can be used to purchase items whenever I want to. It's a win, win situation!
— Stan B., Oklahoma City, OK
Dear Buddy, I just wanted to thank you for working with me on the sale of my Vampirella Magazines. I could not believe it when you said you would meet me at your office ON YOUR DAY OFF to look at my magazines. No other buyer has ever offered to do that for me. When we met, I got a good feeling about you right from the start, and was very comfortable in leaving my magazines with you for review and grading. You were genuinely interested in what I had to say and your grading was very fair. Once I received and accepted your offer, my check arrived within just a few days. Again, something I have never seen. Usually, it takes a couple weeks to get my money from a buyer and I have even had instances where I had to contact them a second time to ?remind them? that I was waiting on payment. This was not the case with Lone Star! I look forward to working with you in the future and wish you the best in your business. We need more folks like you in the industry.
— Tony E., Pfluserville, TX
Hi Buddy, I just wanted express my gratitude. It was great to finally meet you in person. I was pleasantly surprised you were able to offer more cash for my excess Silver Age books than my high end expectation. I was surprised at how quickly you all were able to make that offer, also. There were 22 boxes and less than a week later you had an offer. Superb. I will continue to trade books with you online for issues I am out of stock on and to fill customer want lists. Your web site is so easy to use and so hassle free that I think your programmers deserve a raise!! Once again, it was a pleasure!!!
— Terry S., Houston, TX
Dear Buddy, I accept your offer! And in case I haven't said so, "Thanks!" I am very pleased with my dealings with you and your company. I know that it is easy to forget expressing things like that when engaged in business transactions, but still they need to be said.
— David E., Washington, DC
Hello Buddy, I have been pleased in every way in dealing with you, and I will be happy to give you a testimonial to that effect. Merry Christmas & Best Wishes in your business for 2005. My experience in dealing with Buddy Saunders was a pleasure. I found him to be honest, fair, prompt, and a gentleman in every respect. I would certainly recommend him for his opinion or services. I know you will be satisfied.
— Harry M., Blue Springs, MO
Sorry to admit it, but I'm no longer a comic book fan, though I was an avid reader back in the 60's. Fortunately for me, when I went off to college and the service, my mom didn't throw out my comics. After contacting a few comic book dealers in my area (St. Louis), I was disappointed in the offers for my comics. As a result I started surfing various internet sites and decided from the customer feedback that mycomics.com looked the most promising. Lone Star still offered over double what I thought they were worth. I talked to a representative on the phone (no waiting!). He was very friendly, honest, and professional. It has been a very enjoyable and rewarding experience selling to mycomicshop.com.
— James W., Saint Charles, MO
I really appreciate the care you take with my orders. I also enjoy receiving the preferred customer emails. I feel the safest when I buy my comics from your excellent company. I expect nothing short of the best from your company, and I am proud to say that I will definitely be buying all my collector comics from Mycomicshop.com and that I will be a life time customer. Thank you, and keep up the great work.
— Alex A., Cathedral City, CA
I just received the Bob Marley comic that I ordered from you, and I just wanted to say thanks for the excellent service and an excellent packing job. I will be doing more business with you guys in the near future.
— Anthony B., Charlotte, NC
I just wanted to let you know you have regained a customer. I used mycomicshop.com as my primary source for comics from 2001-2003, but when we moved back to Washington state from Tennessee, I decided to give our local comic shop another try. The owner had been very rude in the past and I soon discovered nothing had changed. I have never been talked to in such a manner. So I have decided a few extra bucks every month or two is worth it for decent customer service and the feeling that my money is appreciated. I look forward to renewing my relationship with your shop, and thanks for all your great service in the past.
— Jason S., , WA
I have ordered from your site many times, and I have to tell you, you guys are great! I order comics from no other site but you. Your selection and service can't be beat!!
— Chris J., Asheville, NC
Thanks for the online credit! I didn't even realize you owed me!!! You are the most honest company in America. No Enron story here!!
James
— James L., Ocenside, NY
You guys are great! My third order arrived today and your customer service is beyond anything I have experienced. I have not ordered from any other online comic site since I received my first order from you, and I plan on no longer using E-bay to get back issues. Your service and the way you treat your customers has drawn me from those two sources that I have been using for years.
Thanks and I hope your team realizes they really are making a difference in what they do. Thanks for keeping the comic book world fun and accessible for both readers and collectors.
— Joe M., High Ridge, MO
Dear Buddy, Thank you for your prompt handling of the lost mail situation. Looking forward to doing business with Lone Star in the future. It was very refressing to actually have a live person--and that person being you--answer the phone when I called. lol. I've had to make calls to a number of company's in the last couple of weeks; it's really tedious to go through the automated voice thingy. A live voice was very welcome.
— Ross R., Philadelphia, PA
I have wholeheartedly been impressed with your overall selection and timeliness in response to the few issues I have had. I appreciate your follow up and want to assure you of my on-going patronage in the future. Thank you for your time and consideration.
— John P., Jacksonville, FL
I appreciate the quick response. I have just ordered Secret Wars nos.
2 and 8 in "very fine" condition. However, I did not enter your instructions to have the shipping charge removed, and would like to briefly explain why.
First, I overreacted to the fact that these two issues were not initially available, due in large part to an inherent inability to take disappointment, even on a small scale, very well. Apologies for that.
More importantly, your quick response and offer to remove the shipping charges on the second order, contrary to your standing policy, more than confirmed that the glowing reviews posted on your website are accurate. After having several experiences with on-line purchasing that ranged from slightly annoying to otherworldly frustrating, it is a distinct pleasure to do business with mycomicshop.com. I have found it rare that an on-line retailer responds at all to inquiries, rarer still that such response comes quickly, almost unheard of that the response comes from any identifiable person (let alone someone with "Manager" in their title), and frankly have never been the beneficiary of an exception to store policy. After all of that, I just didn't have the heart to go cheap on the $4.25 shipping.
So, in a long-winded sort of way, I am saying thanks and that you have definitely gained yet another in what appears to be a long line of dedicated customers.
— Chance H., Madison, WI
The first order i got was almost perfect! I called about my "problem" and you guys were quick to fix it. Excellent service and comics in great shape! This site is going to be a regular!
— Yousif B., Bloomington, IN
AWESOME customer service! On my last order, one of the items was missing. I called and the item was shipped out right away with no questions asked. THANKS!!!
— Jared L., Vernal, UT
I just wanted to let you guys know how great of a store I think you guys are. My subservice shipment had one item that was wrong, and a replacement was sent out immediately. Thanks so much, and I'll definitely continue to shop here for my comics!
— Cindy R., Hillside, NJ
Thanks guys! Keep up the great customer service!
— Richard R., LSC, TX
I found 90% of what I wanted in your Megastore Section, and put what I didn't find on the want list. It's nice to know that if I get behind a few months I can almost always get caught completely up at anytime. As I have said since I began using this service in April of 2003 you guys are fantastic to deal with. Thank You.
— Timothy V., Jacksonville, IL
Thanks for taking the time to answer my email question!
— Erinn P., Greensboro, NC
Thanks for the reliable service!
— Kevin W., Corbin, KY
Thanks guys. Your service and selection is ULTIMATE.
— Juan G., Alfred Station, NY
Thanks very much! Really appreciate your smooth efficiency (both online & phone)
and helpful, friendly staff. A pleasure to do business with you!
— Catherine V., San Francisco, CA
I have been using your site/company for the last couple of months. The service, site set-up, fast delivery, and selection has been outstanding. I would highly recommend y'all to any and everyone.
— John B., Clarksville, TN
You guys are great! I had a small mix-up on my last order, but you fixed it immediately with no hassle. I really appreciated the service.
— Scott M., Oakdale, MN
You have some great people working at the Ft.Worth store. They make it fun
to visit and always happy to help. Thanks for your time.
— Mike S., LSC, TX
Your employees are very helpful.
— Mark M., LSC, TX
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