Customer Feedback
You can reach us at service@mycomicshop.com
View by feedback type: All Feedback, Buyers, Sellers, Our Service, Selection
Our Service
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Dear all at Lone Star Comics, I just wanted to let you know that I received my order this morning and I was left completely speechless when I opened it! In my long years of shopping over the internet, I have never, ever seen such careful and loving packing of a book. Your dedication to the best service clearly surpasses any other experience I have had with any other bookstore in the world. Down to your beautifully written letter, signed by the owner ( which could only be topped if the letter was printed with a hand-written font :) ), this experience sincerely took me back twenty years. I was a kid again! Finding you was just like discovering a little heart-warming bookstore hidden away in my town. Thank you so much for your love and your dedication to comics. It's so nice to see that there are people and companies that care about their products and customers. You have certainly won my heart.
— Michael T., Athens, Greece
Hello Buddy, I hope you don't mind me writing to you personally about a shipment we just received, but I feel it is necessary to insure that the message and thanks get to you and your entire team. On behalf of myself and my son, I just wanted to convey our thanks for the top notch service, as always. It is refreshing and impressive to see the meticulous care taken on these books. I have never received such service when dealing with other retailers. Please pass this along to the rest of the gang there. My son and I will make it a point to keep doing business with Mycomicshop, the best retailer in the business. You guys are indeed the best. Keep the comics coming and keep up the great work. It is important to us when something special like the Spider-man books come along and we get fantastic copies. Again so many thanks. We look forward to working with Mycomicshop. We are your friends and devoted customers always.
— Richard B., Spokane, WA
I've been a subscriber with Lone Star Comics for a little over a year now. I've always been completely impressed with your customer service, but your Spider-Man Obama first printing variant offer--offering a copy to your sub customers at the $3.99 cover price-- goes above and beyond. You are really taking care of your loyal customers and I appreciate it. The Obama Spider-Man comic is one of the most talked about comics in the mainstream since the Death of Superman, and it's already selling for very high prices on eBay. It's really refreshing to see a company do something like this to show appreciation for their customers, rather than just focus on making more money. You've certainly insured that you'll have me, and I'm sure a lot of others, as customers for many years to come.
— Jason A., Meadville, PA
Buddy, Thank you for your personal, and as always, courteous response. Even though we have only conducted business electronically and through the postal service, you always make me feel like I’m doing business with a next-door neighbor. I appreciate it. Merry Christmas to you and the entire staff at Lone Star Comics!
— Rod B., Davenport, VA
Hi Buddy, I've been a customer for a couple of years with Lone Star Comics and purchased hundreds (if not thousands) of comics with you over that time through both your subscription service and back issue catalogue. I've been idle over the past month, but it's not because I've jumped ship or stopped collecting comics. Rather, higher education has come calling so I've had to make some cutbacks. Unfortunately, one of the hardest cutbacks I've had to make is my comic collecting. Before Mycomicshop, I struggled with other subscription services that delivered my comic badly damaged. I also had a very hard time finding quality back issues. But Lone Star Comics changed all that. I'd just like to commend you and your entire staff on the excellent job they've done. Your service is among the best I've received with anybody and hopefully you're wonderful site (and stores) will remain active for years to come. So thank you, and hopefully, after life has settled down a little, I'll be able resume my patronage.
— Brandon W., Fort St. John, British Columbia, Canada
I can't tell you how great it is to find these and then pick them up at your Arlington store. I really appreciate the scans and grading! I have been out of comics for several years but you make it easy to get some great stories and issues. I love your sales and deal (unlike pricing elsewhere that I have found to be very inflated). Thank you. I also wanted to say thank you for how carefully packed my comics are, even though just coming to your nearby store where I pick up. It means a lot and makes me keep coming back. Thanks to Buddy, Judy, and everybody, and especially to Beth.
— Joe G., Arlington, TX
I can't believe how GIGANTIC your company's selection is! I've tried everywhere, including e-Bay, to try and find some of the items which mycomicshop.com has in ample supply. Plus, your site is easy to navigate AND has a responsive and helpful customer service staff. You guys really are the best! Thanks for everything.
— Ryan H., Anacortes, WA
Dear Mr. Sanders and the "My Comic Shop" crew, I want to thank you for the fair and generous offer for this latest box of comics that I submitted. Your comic site is my absolute favorite. It is a wealth of knowledge. I am especially impressed with the information you provide about individual issues and the attention to detail that you pay to providing the titles of multiple issue cross-over story arcs. I am extremely confident in your grading and assessment of books that you both buy and sell. I have been in the hobby for over 40 years. I have attended countless conventions and visited dozens of stores, but at no time have I encountered such consistent professionalism, fair treatment, and a general respect for the comics. I look forward to buying and selling to you and from you for decades to come. I enthusiastically recommend you to everyone in the hobby. You have my complete trust and you have earned it. Again, my thanks!
— Jordan N., San Carlos, CA
I love your site, the way I have been treated, and I am in awe of the enormity of the information you offer at the site.
— Jordan N., San Carlos, CA
Lone Star Comics has provided outstanding service and taken all the hassle out of finding and collecting comics. Thanks for your quick response and thanks to everyone at mycomicshop.com!
— Andy P., Ashland, MO
I just received my first shipment from Lone Star Comics. What can I say but that you guys run a brilliant store! Your website is the most user-friendly I have come across. From searching through your vast stock to completing an order, everything is simply laid out and effective to use. Packaging is another strength. My shipment came half way across the world secure and undamaged. You guys could teach Amazon a thing or two. Finally, your customer service is brilliant. For example, two of the items shipped had defects and Beth, who I e-mailed with questions, was quick to respond, courteous and extremely helpful. The situation was rectified quickly and beyond my expectations. I didn?t realize customer service still existed--it is something of a rarity these days. I will definitely shop from your store again.
— Leon G., Adelaide, Australia
Buddy, I wanted to let you know that I purchased and received an order from your store earlier this week. The packing was just as sound as you described. My order consisted of backing boards, bags, and comics. All came through without damage, and all comics were in mint condition. By the way, I received a 'canned' response from the other company when I asked why their prices were so much higher. Having seen your prices and now your comics first hand, you have won yourself a repeat customer. I see no reason to pay a higher price at the other store when your shop sells the same product at a better price. Great job, Buddy and crew! Thanks again for all of your time and for taking time to answer my questions.
— Patrick M., Neola, IA
You sure do have my future business. It's so nice to know I am valued as a customer. I appreciate the fast customer service and personal responses that I always receive from MyComicShop. And congratulations on the new web site. It is certainly a success!
— Ray M., Saint Charles, IL
We have had only great experiences ordering back issues from your excellent website in the past six months, which we will continue to do in the future. I have been greatly impressed with your customer service, packaging, fill rate and not the least your expediency.
— Mikkel F., Copenhagen, Denmark
Dear Mr. Saunders, I am quite amazed by the personal response I received from you. A quick personal response is just one of those things you don't see much in an online business anymore. I know from shopping around that you guys most certainly run the best comic book site out there. By far, mycomicshop.com has the best prices and selection. I recommend your site to all the other avid comic readers I know. Thanks again!
— Zachary D., La Jolla, CA
Buddy, Thanks for your quick response. Thanks again. It has really been great working with your company. It's not often that you come across a company that is so efficient, fair in grading, and that has such wonderful customer service. Keep up the sensational work!
— Sue S., Lakewood, OH
Asher, Thanks so much for your assistance. Your quick handling of my problem reminds me of why I've been buying from Buddy for years. My very first mail order purchase was from him thru RBCC (Rocket Blast and Comic Collector) about 40 years ago when I was about eight years old. Thanks again.
— Carl B., Evergreen Park, IL
Buddy, I just wanted to thank you for contacting me directly. I am inclined to think that the percentage of business owners/businesses that actually respond to their customers is in the minority, so I very much appreciate the fact that not only did you respond, but that you obviously spent time considering my letter and responding to it.
I would like it to be known that your website is outstanding, and is a primary reason I am active in reading and collecting comic books again. It's very convenient for me to look up any comic I can think of, get a picture and some background on it, and know that I have a price up front, and that it is a fair one.
While I appreciate traditional comic book stores, I no longer frequent them as I get better pricing, service, and availability through you.
I certainly understand the situation regarding the increase in gas prices, and how they have an affect on everything - I travel throughout New Jersey for work, and my reimbursements through work don't even cover the gasoline anymore.
Thank you for respecting my opinion on the shipping changes, and thank you for really caring about your customers.
— Garry D., Colonia, NJ
Thanks, Buddy. You run the absolutely best (hands down) comic business in the nation. You can count on this loyal customer being with you for years and years!
— Joel P., Milford, OH
I have been a comic book collector for the better part of 17 years and have been a customer of Lone Star Comics since at least 1994; that's the earliest dated receipt that I've found. The reason I'm writing is because I just finished a semester at University of Texas at Arlington and as I now have time to kick back and relax for a couple weeks before the summer sessions start, I thought I would take some time to share with you some things I've noticed in regards to your company in comparison with some other comic specialty stores that I've had the opportunity to visit.
Beginning a couple of years ago, about the time I started college, I began to casually research the different aspects of your company and your competitor (whose name escapes me at the moment). I'm an accounting major at UTA and have always naturally been fascinated with studying the inner workings of companies in certain avenues of business. Of course, since I'm an avid comic collector, I particularly enjoy researching the inventory pricing strategies of your company (I know it sounds unbelievably exciting, but it's interesting to me anyway). At any rate, I'll come right to the point.
As a consumer with limited discretionary income, I'd like to point out that one of the greatest aspects of your company is your ability to cater to your customers by offering a wide variety of books at reasonable prices. This point is one of the most important that many comic book retailers overlook. There's little reasoning behind having a great assortment of golden, silver, bronze, and modern age books if they are priced out of the range of their intended audience. My biggest pet peeve is receiving emails about how some retailer just closed a huge deal, purchasing hundreds or thousands of great comics at ?bargain basement? prices, but who doesn?t pass those savings along to the end consumer. So I began wondering how LSC can offer books at prices that are at times as low as 1/3 the cost of other retailers that are the same size or larger. In fact, as far as silver and bronze books are concerned, I don?t believe I?ve seen better prices, particularly on your lower grade silver age and bronze age books. At this time in my life, these books are particularly important to me because while I may not be able to afford, say, ASM #120 in VF, I can usually scrape enough together for a copy in good, or even fair. Some collector?s may find collecting these lower grade books unattractive, but there are some books that I?d rather have in lower grades than not at all.
Posed with this price difference dilemma, I started researching price fluctuations on specific titles between Lone Star Comics and those guys in Colorado. Much to my surprise, I've found but one (that's right.....one) example where your neighbors to the northwest have offered a book at a lower price than you. However, in all fairness, this particular comic was being offered at 40 or 50% off its regular price, which was just slightly below the regular price shown on your website. Now, I've taken into consideration that I predominantly collect mainstream (Marvel, DC) titles, and therefore have not spent much time in comparing titles of independent books. However, I feel that my research has provided me with sufficient evidence to make a cohesive argument that LSC has provided its customers with great books at great prices all the time because you care about your customers; not just for two weeks during the Christmas season or over Thanksgiving break, or because you feel you need to liquidate some of your slow-moving inventory. It needs to be said that the point of these findings is not to highlight the flaws of other comic retailers, or to present their business in a bad light. I?m sure that they do their best to offer their customers merchandise at a price they feel is fair. The point is to tell you that the savings that you offer the consumer on a daily basis have not gone unnoticed. I realize that there are numerous costs included in preparing a book for sale; cataloging, salaries, transportation, inventory holding costs, profit margin, overhead, and a ton of other considerations that go into determining the price of a back issue. With all this in mind, I greatly appreciate your efforts to offer these books, regardless of their condition, at affordable prices.
Lastly, I would like to take the time to thank all of the employees at your offices, and in your stores (especially Mel from your Hurst store and Jacinda who oversees your subscription service department). They have helped me on a number of occasions, whether it concerned finding a specific new comic or back issue, or accommodating my collecting needs while I was away at school, and therefore couldn't just walk into one of your stores to pick something up. I would also like to thank Buddy who, on one occasion, helped me with a specific problem. All of you, mentioned above or not, have helped make my comic collecting experience a very enjoyable one, and in doing so have created a customer for life. Keep up the good work, and thanks for not forgetting the most important ingredient in making a business successful; the customer.
— Richard R., Fort Worth, Texas
Buddy, Thank you very much. Not just for the correction, but for the promptness of your reply. At every opportunity, your operation has always demonstrated class and professionalism. That's why yours is the only web site I recommend if someone asks me to name a good place for buying back issues online. And I have used several in the past. You're the best in the business. Thanks again.
— Anthony P., San Mateo, CA
Your selection is succulently eclectic, your customer service is as efficient as it is affable, and your prices/sales simply can't be beat! I didn't think it was possible for me to enjoy comics more than I already do, and your shop makes that possible. Thank you so much. Three cheers for the people and staff who make Lone Star what it is, the best!
— Mary S., Stow, OH
Buddy, Thanks for all your support. I have Spiderman 121 on my want list along with about 8 other titles. I'm down to filling the final holes in my collection, so no more big purchases, just one's and two's here and there until I get my collection complete. I want to thank you again for helping me get back my collection, making it better than it was before, and actually getting me excited about comics again. When I get back to the states I am looking at starting to buy new comics again, and allowing my son to buy a few titles (he's eight years old). When it comes right down to it, I looked at your competitor's web sites and prices and they just don't compete. You are the leader in the industry right now--your other competitors don't hold a candle to you. Hopefully, you son Conan will continue your legacy when you decide to hang up the business gloves and go into comic retirement. But I hope that day is a long way away. Till then, however, make mine Lone Star comics!
Take care and thanks again, and a special thanks for sending comics to the troops over here. That's the best part of this deal hands down.
Your friend and loyal customer.
— Kelly C., Hill AFB, UT
Dear Mr. Saunders, I just wanted to drop you a line to thank you for your help on Wed. of this week. I am a new user at mycomicshop.com, but I have already placed two orders and plan on placing many more. Thank you very much for being so nice; it meant a great deal to me. I really do believe that you have the best site for purchasing comics, your prices are fair (to say the least), and the comics I received were in immaculate condition. At this time I am greatly anticipating the arrival of my second order. It contains Deadpool's first appearance, something I am more than a little excited about. I am also very much looking forward to conducting business in the future. Once again, thank you very much. God bless and have a very Merry New Year.
— Barton S., Concord, NC
Buddy, I am writing to let you know that I just received my first check from you guys. I want you to know that I have nothing but kudos for you and your team at Lone Star Comics. We may have had a few initial speed bumps which were caused by my absolute ignorance to the process, but I am very pleased to report that we are on track now. I appreciate you taking the time to explain how you do business, and I look forward to sending you comics for years to come. Quite honestly, that is about how long it will take me to go through all of the stuff I have!!! Thanks again for your patience. Lone Star Comics is by far the best comic book site on the web. You guys are also one of the best run businesses I have ever seen!!!
— Allan C., Southhampton, NJ
Hi Buddy,
Thanks for the quick processing and shipment. This book has been #1 on my want list since the day it was published, and I can't wait to see Little Nemo in FULL size! Once again, I appreciate you taking the time to talk with Steve and get me matched up with this copy. You and your staff are hands down my favorite comics folks to deal with. Until next time, take care and thank you again.
— Scott A., Lincoln, NE
I would like to go on record as sayinig that you guys are the best comic book store I have ever found in my 20+ years of collecting! No hassles, no problems, good back issues sale prices, excellent customer service, and now I find out: A great trade program as well. You can bet if I lived near enough to commute to your store, I would be there every Wednesday. As it is, your subservice plan is excellent. Well done, friends.
— Graham G., Lawrenceville, GA
Again, Buddy, my thanks for your kind note. How you, with a company as big as yours, can still provide personal attention is a marvel to behold. Thanks again from a loyal customer and now an even bigger fan.
— Jordan N., San Carlos, CA
I have used the mycomicshop.com site for many purchases over the last few years and have been completely satisfied with all my orders. I can't say that for your competitors. I will continue to order from you in the future.
— David S., York, PA
I am a very satisfied customer. I was skeptical at first though; buying comic books online was a very big risk. You don't know if what the person advertises is in the same condition you think it should be in. Do they really even have the books they say they do, etc.? I felt very nervous when I made my eighty dollar purchase (for a kid in college that is a small fortune). I was so pleasantly surprised when I got my order today. Everything was there in the shape you advertised it to be in. Great prices, great selection, quick shipping practices. You have just created one very happy customer. In fact I'm compiling my next order right now. Thank you so much for the great books.
— Adam S., Tulsa, OK
Once again, Buddy, thanks for being a great person to know, and for heading up the finest comic organization I have ever come across!! I just can't say enough about Lone Star Comics and Mycomicshop. It really has changed the way I collect, the way I trade, and the way I enjoy comics. I look forward to dealing with you for many years to come.
— James L., Oceanside, NY
Thank you for your services & excellent packaging!
— Cyrus T., Houston, TX
Thanks as always for the great selection & service :)
— Sean W., Somerset, MA
The books have arrived, and I am so impressed with the books, the delivery, packaging and service, thank you! I'm new to My Comic Shop, more orders coming!
— Martin M., Perth, Australia
Hello. My first time selling to you! I’ve bought a lot of comics from you over the years. Always with on-time responses from you with comics received usually within a week of purchase. Good service always. Thanks
— Robert H., Auburn, CA
The packaging was fantastic, and this is one of the many reasons I buy from MyComicShop. Customer Service is also huge as well!
— Reg G., BARRIE, Canada
I need some new books for my literature class next year, so where else would I go for Classics Illustrated Comics? Great service, secure packaging, terrific prices, huge range and prompt delivery!
— Tony S., Ballarat, Australia
Still the best site on the internet, and a great thank you to James in Customer Service!
— Patrick M., Medford, NY
Thank you! I greatly appreciate your customer service. That’s why I get all my new stuff and a good bit of my back issues from you guys.
I’ve collected for over 40 years, and your subscription service has been the best and most reliable I’ve found!
— Jeffrey S., Jacksonville, FL
Thank you again for always having an excellent selection, service and pricing!
— Phillip B., Vacaville, CA
I made a mistake last Friday with one of my orders, so I called MyComicShop. The gentleman on the phone was awesome and very helpful in reorganizing my orders so I could combine everything (as they are being shipped to Canada). Once again, MyComicShop has gone above my expectations! Thank you!
— Reg G., Barrie, Canada
Still the best online comic store out there. Honest, hardworking and the best service!!! I thank you all!
— Robert B., Wellington, ME
Thank you for excellent customer service & excellent packaging!
— Cyrus T., Houston, TX
I wish I knew MyComicShop was a local business years ago. Between Preorders, Original Art, and auction purchases, I've only experienced A+ customer service. Finding that in businesses today can be rare, and as a customer, I really appreciate it!
— James T., Arlington, TX
Thank you for letting me know that the comic I wanted was coming out. I can ALWAYS count on MyComicShop to reply to questions so quickly and efficiently. I LOVE, LOVE, LOVE MyComicShop.
— Patricia J., Bellevue, NE
Excellent customer service!
— Albert C., Plano, TX
Buddy, I decided about a year ago to sell the collection I had amassed since my youth. This, of course, was a decision that was made with some trepidation. Having been a record dealer for almost 40 years, I knew the ins and outs of trying to sell collections.Because of this, I contacted 3 different “reputable” dealers and told them the situation.
I was looking for three different blind bids and barring some kind of absurd offers, the top bid would get the collection. Every dealer knew this from the outset. I caught the first dealer trying to put my X-Men #1 in his man-bag so that guy was escorted from the building. The second guy creeped me out more than the first. He went through all 11,000 comics twice in 45 minutes, asked me if I was impressed with how fast he was able to go through that many comics, and then asked to just buy the high-end books. When this didn’t work, he called his boss “to get me the best offer right now so we could just end negotiations”. He then came in with a low-ball offer that was never going to fly.
The final person to look at the collection was Phil Harding (for your company). Phil spent about 8 hours going through everything, using your software and if he was stumped, calling your people to get clarification. He offered me various options as to how I could handle things and, as you know, we landed on cash for the bulk of the collection and consignment for 20 of the rarer books. Phil returned the following week with a cashier's check, truck and his trusty LDS sidekick, David, and were loaded up and gone in a couple of hours.
I gotta say, the reason the whole thing went forward was Phil. He just came off as a sweet, honest guy who loved comics. You wouldn’t think that would matter when you’re essentially jumping off a train you’ve been on your entire life, but somehow it did. He was incredibly prescient and thorough about what was going to happen and why. I was able to know what was going on with the books at all times. So, no, as I’m sure you’re aware, not all comic dealers are the same. And comic people make as strange a bedfellow as record people, so you wouldn’t think any of the process would be considered “pleasant,” but my dealing with your company couldn’t be described as anything else. That’s it. Rant over. Feel free to use any or no part of this in a testimonial as you see fit.
Thanks for everything.
— Kenneth N., , CA
Thank you for always providing excellent customer service!
— Cyrus T., Houston, TX
I have said it before and I will say it again. You guys have the best website for comics, and customer service is excellent!!
— Ryan C., Loves Park, IL
Thank you for giving the comics community a much needed/valued resource to come back to again and again for quality products and superior customer service!
— Daniel E., Houston, TX
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