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Order Terms

Customer Service Hours and Contact Information

Our hours are Monday thru Friday 9AM to 6PM Central Time. Our offices are closed Saturday and Sunday. You can reach Lone Star Comics by phone at 1 (817) 860-7827 or by emailing customerservice@mycomicshop.com

Timely Shipping And Delivery

Orders received Saturday, Sunday, and by 2pm Monday ship Thursday; Tuesday orders ship Friday; Wednesday orders ship Monday; Friday orders ship Tuesday. Subscription Service orders ship by Thursday of each week according to the shipping frequency you've chosen (weekly, twice-monthly, monthly). Piggybacked megaorders must be charged before Wednesday to be included in a subservice shipment.

Payment

Payment must be made by credit card (Master Card, Visa, American Express, or Discover) or PayPal. For subscription service orders, only credit card may be used, not PayPal.

What happens if my order is lost or damaged?

Please see our return policy to see how we'll take care of you in the event something goes wrong.

First Printings and Reprints

All collectible comics (back issues) are original first printings unless otherwise noted.

Order Changes

We cannot modify your order's contents once your order has been placed. This means we cannot do any of the following once you've placed your order:

  • Add or remove items from this order
  • Combine multiple orders into one order
  • Substitute one item for another
  • Substitute one condition for another if the condition you initially ordered is not available.

Order Cancellations

An order may be cancelled without charge if we notify you that 20% or more of the items you ordered were not found when your order was pulled. This can happen, although our fulfillment rate for all items is 98% and for new comics it is virtually 100%. Please note that our inventory consists of several million comics and that our database contains more than 270,000 SKUs, most of which are available under several grades. While we maintain the largest and most accurate inventory in the world, it can never be perfect and unanticipated outages do occur.

Should you need to cancel an order, please call (817) 860-7827. Please note that if your order has already been checked in, and it does not have at least 20% unavailability, your order will be refunded less a 25% restocking fee.

Privacy

We will never release any of your information to any third party. For more information, read our Privacy Statement.

Account Termination

Lone Star Comics reserves the right not to do business with any customer, for any reason.