Item Availability & Order Cancellation Policy
Our fill rate (percentage of items that are ordered that are in stock) is over 98.5%, probably the best in the business for a comics retailer with as large and diverse an inventory of back issue comics and collectibles as we have. We do our best to keep our inventory accurate and are working to improve our fill rate even further.
What happens if something I order is not available?
After you place your order, your order will be pulled and checked in. When your order is checked in, you will be notified by email if anything you ordered is not available. Naturally, you will only be billed for the items we ship to you. You will not be billed for anything that is out of stock. If at least 20% of the comics ordered or 20% of the dollar value of the order is out of stock when the order is checked in, you will have the option of cancelling your order. Outages of 20% or more on orders with at least 5 items are very rare. This occasionally occurs with relatively small orders, making the shipping cost undesirably high relative to the size of the remaining order. We cannot cancel your order if less than 20% of the order is unavailable, nor can we handle requests to conditionally cancel an order, such as "please cancel my order if Spider-Man 216 is not available."
We usually will ship your order one day after it is checked in--this means that if 20% or more of your order is out of stock after check-in and you want to cancel your order, you have about 24 hours to let us know that you want to cancel your order. Once your order has shipped, it cannot be cancelled. The responsibility for cancelling an order (if desired) rests with you. Under normal circumstances, your order will ship as scheduled one day after it is checked in, unless we hear from you. If you want to cancel your order, you must let us know by email to email@example.com or by phone at (817) 860-7827 (Monday through Friday 9AM to 6PM Central Time) as soon as possible after receiving the check-in confirmation email. Please note that if your order has already been checked in, and it does not have at least 20% unavailability, your order will be refunded less a 25% restocking fee.
Providing a comics and collectibles selection as large and diverse as mycomicshop.com's is a highly labor intensive process. Our cost of labor increases when items are pulled for an order that is subsequently cancelled. Thus mycomicshop.com's goal is to keep the cost of our inventory processing as low as possible by always minimizing needless pulling, checking, re-sorting, re-grading and re-filing of cancelled items. In addition to the cost consideration, cancelled items are removed from circulation for a week or more while they work their way back through our inventory stocking system. This means that very often other customers are deprived of the only copy of a comic or collectible we might otherwise have ready for them.
Thanks for taking the time to read our cancellation policy. We hope you enjoy shopping at mycomicshop.com!